Fee Schedule

Overview

At BrickDrop.co, we believe in transparency about costs. While your subscription covers normal rental activities, there are circumstances where additional fees may apply. This page outlines those situations and the associated costs.

Fee Schedule

Note: Fees are current as of March 2025 and subject to change. Rental Goods replacement costs are based on current market values, which may be higher for retired or limited edition sets.

Late Returns

All Rental Goods must be returned within 14 days of subscription cancellation or modification. Failure to return items within this timeframe will result in:

• Full replacement cost for the set (based on current market value)
• 15% restocking fee based on the market value of the set

Damaged or Lost Items

Your subscription does not cover loss or damage to Rental Goods. As a renter, you are responsible for:

• Missing pieces (charged at replacement cost plus 15% restocking fee)
• Damaged sets or pieces (charged at replacement cost plus 15% restocking fee)
• Missing or stolen minifigures (charged at market value, often $5-300+ each)
• Unreturned sets (charged at full replacement price plus 15% restocking fee)

Understanding Replacement Costs

Replacement costs are based on current market value, not original retail price. Many LEGO® sets appreciate in value after retirement:

Missing Piece Allowance

We understand that occasional small pieces may be lost during normal play. To accommodate this:

• We provide a 10g free missing piece allowance per set
• Missing common pieces up to 10g will be replaced at no cost to you
• We ship replacement pieces for free within this allowance
• Important: Rare pieces and minifigures are NOT included in this allowance

For missing pieces beyond the 10g allowance:

• Current BrickLink or LEGO® replacement part pricing applies
• A 15% restocking fee will be added based on the replacement cost
• Rarity of the piece affects pricing (rare pieces from retired sets cost significantly more)

Return Condition and Labor Fees

The following labor fees apply when sets are not returned according to our requirements:

• $8.00 per 15 minutes for staff time working on return condition issues
• $32.00 per hour for extended labor required to address significant issues

These fees apply to the following situations:

• Sets mixed together: When pieces from different sets are combined, requiring manual sorting
• Sets not fully disassembled: When models or sections are returned still assembled contrary to return instructions
• Incorrect packaging: When pieces are not properly placed in the provided return bag or box
• Documentation time: Time spent verifying and documenting missing or damaged pieces
• Cleanup: Cleaning sets that are returned with residue, stickers, or other substances

Return Conditions

To avoid additional fees, please ensure Rental Goods meet these return conditions:

• Sets are not mixed with other Rental Goods
• Sets are disassembled according to our policies before return
• All pieces (except those omitted by policy) are placed within the return bag
• All pieces are present, and the Rental Good is complete within the bag
• The return bag is placed in the original box
• The prepaid return label is attached to the box
• The provided tape is used to seal the box for return shipping

Failure to meet these conditions will result in additional fees as outlined above.

Shipping Information

Good news - we cover all standard shipping costs as part of your subscription! This includes:

• Free shipping of rental sets to you
• Free return shipping with pre-paid labels
• Free shipping of replacement pieces within the 10g allowance

When You Might Pay for Shipping

There are only a few scenarios where you would need to pay for shipping:

• If you accidentally left items out of a return box and need to send them back
• For shipping of replacement pieces beyond the 10g missing piece allowance

Subscription Modification or Cancellation

When you modify or cancel your subscription:

• All Rental Goods must be returned within 14 days of cancellation, or replacement costs and fees will apply
• You will have access to the Service until the end of your current subscription period
• No refund will be issued for the current month once a set has been shipped
• For quarterly and yearly plans, any prepaid months beyond the currently used month will be refunded

Cancellation Process

To cancel your subscription:

1. Log into your account at brickdrop.co/login
2. Navigate to Manage → Plan in the navigation menu
3. Click the Cancel Plan button and follow the prompts
4. Wait to receive your prepaid return label by email
5. Return all sets within 14 days of cancellation to avoid additional fees

Plan Modification Process

If you're changing to a plan that doesn't support your current rental sets (e.g., downgrading from a plan that allows large sets to one that only allows small and medium sets), you must:

1. Return any sets that exceed your new plan's limits within 14 days
2. Failure to return excess sets will result in the same fees as cancellation: replacement cost + 15% restocking fee

Unpaid Fees and Collections

We make every effort to work with our customers regarding fees and payments. However, please be aware:

• Unpaid fees for unreturned sets, damaged items, or missing pieces may be sent to collections after 60 days
• Collections activity may impact your credit score
• All reasonable collection fees may be added to your balance
• We may also pursue legal action for high-value unreturned sets

Additional Information

For the most up-to-date information on fees, policies, and procedures, please visit our Knowledge Base.

If you have any questions about our fee schedule, please contact us.